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Extended FAQ
For quick answers to frequently asked questions.
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Direct Help
Fast and efficient answers to all your questions.
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Fast Response
Immediate support via phone or email.
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Expert Help
Professional assistance from our experienced team for all your needs and questions.
Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your order. You can use the tracking number on the courier's website to check the status of your shipment.
What should I do if I receive a damaged product?
We apologize for the inconvenience. Please contact our customer service immediately and include photos of the damage. We will resolve the issue as soon as possible by sending you a replacement or arranging a refund.
How long does it take to get my money back for a return?
Once we have received and processed your returned product, we aim to process your refund within 3-5 business days. Please note that it may take a few days for the refunded amount to appear in your bank account, depending on your bank.